Returns & Exchanges Policy
At FAMSA Furniture, we want you to love your home, which is why we offer a 30-day return window for items in original condition. Please note that custom upholstery and final sale items are not eligible for return or exchange.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and photos of the item.
Schedule a Pickup
For large furniture items, our logistics team will coordinate a convenient time to collect the piece directly from your home.
Inspection and Processing
Once the item arrives back at our warehouse, our quality control team will inspect it to ensure it meets our return standards.
Receive Your Refund
Approved returns will be credited back to your original payment method within 7 to 10 business days, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing